Refund policy
Return & Refund Policy
At Lotus Smoke & Gift, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help.
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at info@lotussmokeandgift.com.
Once your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package.
Return Address:
1400 South Gaffey St,
San Pedro, CA 90731,
United States
⚠️ Items sent back without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out to us at info@lotussmokeandgift.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (e.g., food, flowers, or plants)
Custom or personalized products
Personal care goods (e.g., beauty or hygiene items)
Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable.
If you have questions about a specific item’s eligibility for return, please contact us before making your purchase.
Exchanges
The fastest way to get the product you want is to return your original item once it’s approved, and then make a new purchase for your desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
The item must still be in its original, unused condition, with tags and packaging, and accompanied by the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval status of your refund.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@lotussmokeandgift.com.
